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Madhatter Auctions Buyer Protection

Yes, Madhatter Auctions offers Buyer Protection for up to 30 days from delivery date!

If an item arrives damaged, defective, or otherwise not as described, Madhatter Auctions will assist with resolving the issue.  For details, review the FAQ's "What if I have a problem with a purchase?

*  If an order is late, untrackable, or the expected delivery date has passed and you have yet to receive your order, Madhatter Auctions will assist with resolving the issue.  For details, review the FAQ's "What if I have not received my item?"

*  Refunds will be processed to the original payment method.

*  We apologize but the platform does not support the replacement or reshipment of damaged items or incomplete orders, items which have been returned to the seller with valid tracking, or reshipment of items which have not been confirmed through tracking as delivered. If a replacement is preferred, you have the option to repurchase the item after a refund has been processed.

*  When provided, return shipping labels will be issued electronically. If you do not use a provided return shipping label, you the buyer assume the cost of return shipping. If you do not have access to a printer, we recommend visiting a local public library to print the return label, as most offer free or low-cost printing.

*  All returned items must be shipped with valid tracking numbers and returns must include the item or order number and email address associated with your Madhatter Auctions account.

*  Buyer Protection does not cover transactions that take place outside of the platform.

*  Madhatter Auctions cannot be responsible for items that are returned with no identifying information. All items must be returned to the original seller's return address as indicated on the provided return shipping label or in your return request confirmation email.